HOW DO I CHOOSE THE RIGHT PRODUCT FOR MYSELF?

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If you are unsure about your skin type and concerns, you may contact us for a

skin analysis consultation before you do your purchase.

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DO WE HAVE A RETURN OR EXCHANGE POLICY?

For defective or damaged products, please contact us at the customer service number

below to arrange an exchange.

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HOW DO I MAKE AN EXCHANGE/RETURN?

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RETURN POLICY

 All returns must be postmarked within three (3) days of the purchase date.

All returned items must be in new and unused condition, with all original tags and labels attached.

 

 RETURN PROCESS

 To return an item, please email customer service at hello@trichomd.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and No Return, and mail your return to our address. 

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

 

REFUNDS

 After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. There will no refund but will be exchange into store credits.

 

 EXCEPTIONS

The following items cannot be returned: Lip Care Products

There will no refund but will be exchange into store credits.

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HOW LONG DOES SHIPPING USUALLY TAKES?

Usually, it will take 3 - 5 business days to reach your doorstep if in Singapore.

 

HOW TO CONTACT US

You may email as at norm.vegan@gmail.com or WhatsApp us at (65)9872 1922 during our operation hours between 11am - 6pm Monday to Friday