HELP & SUPPORT
HOW DO I CHOOSE THE RIGHT PRODUCT FOR MYSELF?
If you are unsure about your skin type and concerns, you may contact us for a
skin analysis consultation before you do your purchase.
DO WE HAVE A RETURN OR EXCHANGE POLICY?
For defective or damaged products, please contact us at the customer service number
below to arrange an exchange.
HOW DO I MAKE AN EXCHANGE/RETURN?
All returns must be postmarked within three (3) days of the purchase date.
All returned items must be in new and unused condition, with all original tags and labels attached.
To return an item, please email customer service at firstname.lastname@example.org to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and No Return, and mail your return to our address.
Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.
After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least three (3) days from the receipt of your item to process your return. We will notify you by email when your return has been processed. There will no refund but will be exchange into store credits.
The following items cannot be returned: Lip Care Products
There will no refund but will be exchange into store credits.
HOW LONG DOES SHIPPING USUALLY TAKES?
Usually, it will take 3 - 5 business days to reach your doorstep if in Singapore.
HOW TO CONTACT US
You may email as at email@example.com or WhatsApp us at (65)9872 1922 during our operation hours between 11am - 6pm Monday to Friday